White paper Best Practices: GMAC's Deal Management iDEAL: A Content-Centric Application By Barry Murphy and Kyle McNabb, Forrester Research
GMAC Commercial Holding Capital consists of 18 operating groups, which caused difficulties in providing unified originating, underwriting, and servicing to customers. This case study explains how GMAC used Interwoven WorkSite to create an enterprise-wide deal management solution, and tells how the implemented solution improved planning consistency, improved loan processes, reduced duplicate work, increased the visibility of valuable information, and reduced IT complexity. Includes best practices presented as lessons learned for other companies. 5 pages.
